Frequently asked questions
For further questions, please feel free to contact us: firstname.lastname@example.org
1. Are my personal details and my credit card secure?
2. What time can I check in at the hotel?
3. What is the latest time that I can check out?
4. Why do hotels require a credit card imprint on check-in?
5. Can I make specific requests to the hotel – i.e. disabled facilities, non-smoking rooms?
6. What do I do if I want more information on certain hotels?
7. Do the hotels featured have parking facilities and are there any charges for parking?
8. Can I make a name change if I cannot travel?
Making a Hotel Reservation
1. What type of rooms can I book?
2. How do I cancel or amend my booking?
3. Do I have to pay the whole amount due when I make a booking?
4. How can I book rooms for groups online?
5. Which credit / debit cards can I use to make payment?
6. Will I be charged if I cancel a booking – what is the minimum period of notice
7. What documentation will I receive after making my booking?
8. Do I have to re-confirm my booking?
9. Can I book last minute?
COP24 Venue and Directions
Q. Are my personal details and my credit card secure?
A. Our site is secure – upon entering your details, these will be encrypted. We store a minimum of customer information and no longer than it is required. We pass to the hotels only necessary information.
Q. What time can I check in at the hotel?
A. Check in time at most hotels usually starts around 14:00 onwards to allow the rooms to be cleaned and re-stocked after the previous occupant/s, but some hotels may allow you to check in earlier and most will let you leave your luggage at reception. Your rooms are guaranteed for late arrival.
Q. Why do hotels require a credit card imprint on check-in?
A. This is a standard requirement in most hotels worldwide and is only taken as a precaution, so as to guarantee payment of any incidental charges (such as telephone calls, room service etc.). But on check-out, the hotel will usually give you the option of paying by cash instead.
Q. Can I make specific requests to the hotel – i.e. disabled facilities, non-smoking rooms?
A. You can request no-smoking rooms as part of your reservation. Please note that it is a request only , however most hotels offer non-smoking floors or even 100% smoking free rooms. For special requirements such as disabled facilities please email us and we will contact the hotel to check if they can accommodate your request.
Q. Do the hotels featured have parking facilities and are there any charges for parking?
A. Some hotels offer parking facilities either on-site or nearby – most levy parking charges which will vary. Parking facilites are shown in the hotel information pages.
Q. Can I make a name change if I cannot travel?
A. Yes, provided you give us a minimum of 72 hours notice so that we can advise the hotel. We will not charge you for making a name change although, very occasionally, the hotels may levy a charge to us. In these cases, we will ask you if you wish to accept the charge before going ahead.
Making a Hotel Reservation
Q. What type of rooms can I book?
A. Usually there are available single and/or double/twin rooms as well as apartments, hostels and other low budget options. If we have different room types available we display them online.
Q. How do I cancel or amend my booking?
A. Please send your cancellation request to us by email. We need it in writing so that we can confirm that it is coming from you and there is no misunderstanding of what action you want us to take. Please note: any cancellations or amendments must be made through Mazurkas directly and not with the hotel or this may affect any refund due to you. Moreover, please bear in mind that the cancellation policy may differ depending on the hotel.
Q. Do I have to pay the whole amount due when I make a booking?
A. Yes. Please note that the minimum depends on hotel requirements. It is stated within “Rooms and Prices” section of the hotel detailed description.
Q. How can I book rooms for groups online?
A. For group booking for 6 rooms and more, please use the option Group Reservation on the website and fill in the form with your group requirement details and our groups agent will contact you.
Q. Will I be charged if I cancel a booking – what is the minimum period of notice?
A. Please check the terms and conditions pertaining to your booking, which will be available to read during the booking process.
Q. Do I have to re-confirm my booking?
A. No – once your booking is made with us, the hotel receives your details automatically. We reserve the right to hold your reservation pending – untill the payment has been processed.
Prices & Charges
Q. What currency will I pay in?
A. The prices are presented and will be charged in local currency, i.e Polish Zloty (PLN) or in Euros (EUR). On the website prices are also converted in Euros (EUR). The currency and amount you see displayed on the final booking page is the amount that Booking Operator / Hotel will charge your credit card or request the wire transfer. Booking Operator reserves the right to convert and charge this amount in your credit card currency. Your bank may impose additional fees on the transaction, over which Booking Operator has no control. Please note that exchange rates fluctuate daily.
For payments by bank transfer you will receive a proforma invoice including due amount in PLN or in EUR and necessary bank details.
Q. Is the total price shown per person or per room?
A. Once you’ve selected the number of rooms before searching, the search result will show the price for your room. The price shown gives the total for all rooms, inclusive of taxes and/or breakfast.
Q. Does Mazurkas offer any hotel special offers or discount deals online?
A. Yes, where available we offer hotel special offers and discount deals including reductions for longer stays, early booking discounts and last minute deals. Any special offers are shown on the website.
Q. Do I get better prices if I book early or late?
A. Prices change depending on a whole range of factors so it’s not possible to predict. Some hotels offer their best rates far in advance then raise them as rooms fill up. Others leave their rates high until the last minute and then drop them. Our recommendation is to book when you see a price which suits you at the time.
COP24 Venue and Directions
Q. Where is the COP24 taking place?
A. The COP24 will take place at the International Conference Centre in Katowice. For more venue information please visit: http://www.mck.katowice.eu/en
Q. How do I get from the airport to the COP24 Venue?
A. For updated and detailed information on public transportation please visit: http://www.kzkgop.com.pl/?lang=en